Refund Policy

Effective date: 2026-06-21

Return Window

Eligibility Requirements

Items must be returned in original condition and packaging. Products that are opened, altered, or damaged after delivery may not qualify for a full refund.

For sealed products, factory wrap and seals must remain intact. For singles and graded cards, the item must match the condition and certification details from your original order.

Non-Returnable Items

Final sale items, custom bundles, and products marked non-returnable are not eligible for refunds unless required by law.

Digital products, gift cards, and discounted clearance items may be final sale when indicated at checkout.

Order Cancellations

Orders can be canceled before shipment. If your order has already shipped, it will be handled as a standard return under this policy.

Damaged, Incorrect, or Missing Items

If you receive a damaged, incorrect, or incomplete order, contact us within 48 hours of delivery with your order number and clear photos of the package and items. We will review and provide a replacement, partial refund, or full refund where appropriate.

Return Shipping

Customers are responsible for return shipping unless the return is due to our error (wrong item sent) or verified transit damage. We strongly recommend a tracked and insured shipping method for high-value returns.

Inspection and Approval

Returned items are inspected after arrival. If the returned condition differs from the approved return request, the refund amount may be adjusted or declined, and we will notify you with the reason.

Refund Processing

Approved refunds are processed after inspection. Processing times vary by payment method and banking provider.

Refund & Returns Policy

Last updated: 2026-07-07

At PokeVaultTCG we stand behind the authenticity and condition of the items we sell. If you are not fully satisfied with your purchase, this page explains eligibility, how to request a return, timelines for processing, and exceptions.

1. Eligibility for Returns

• Most new, unopened items are eligible for return within 30 days of delivery.
• Items must be returned in the same condition as received, including original packaging and any certificates, labels or protective sleeves.
• Opened or used items (including opened booster packs) may be accepted at our discretion and could be subject to a restocking fee based on condition.
• Refunds for graded cards will be handled case-by-case and require clear photos and supporting documentation.

2. How to Request a Return

Start a return by contacting our support team within 30 days of delivery. Please include your order number, the item(s) you wish to return, and clear photos showing the item's condition where applicable. Email: support@pokevaulttcg.com.

3. Return Shipping & Costs

Unless the return is due to our error (damaged, defective, or incorrect item), customers are responsible for return shipping costs. We recommend using a tracked and insured shipping method—PokeVaultTCG is not responsible for items lost in transit during returns.

4. Inspection & Refund Processing

When we receive your returned item we will inspect it and notify you of the refund decision within 5 business days. If approved, refunds are issued to the original payment method within 7–10 business days depending on your bank or payment provider.

5. Exchanges and Store Credit

Exchanges for the same item (when available) or store credit are offered where appropriate. If you prefer store credit, please indicate this in your return request and we will process it once the return is approved.

6. Non-Returnable Items & Exceptions

• Items sold "as-is", clearance items, or products explicitly marked non-returnable at purchase.
• Perishable goods, or items damaged by misuse, improper storage, or non-authorized modifications.
• Any item missing essential proof of purchase or the original protective materials.

7. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, contact us within 7 days with photos and your order number. We will arrange a replacement or refund and cover return shipping where our error is confirmed.

8. Chargebacks

We request that you contact our support team first to resolve any dispute. Initiating a chargeback before contacting us may delay resolution and could result in denial if we are not given an opportunity to investigate.

9. Contact

For all return and refund inquiries email support@pokevaulttcg.com or call 1-800-POKE-TCG. Include your order number for faster service.